Returns & Exchanges
returns
Once your order has been delivered, you have 14 days to return or exchange your items – including second-hand items.
Please send the return with a shipping service of your choice to the following address:
Inkeri Glova / Arctic Flamingo
Huglfinger Str. 23c
82398 Polling
Germany
Once we’ve received the item, we’ll take care of your refund. The refund will be issued using the same payment method you used for your purchase. Please note that it may take a few days for the amount to be credited to your account. Thank you for your patience!
Unfortunately, as a small business, we cannot cover the costs of return shipping 😞
We thank you for your effort and hope you will visit Arctic Flamingo again soon!
exchange
If you’d like to exchange an item for a different size or design, simply send us a short email and let us know which item you’d like instead.
Please use a shipping company of your choice for the return and send the package to the following address:
Inkeri Glova / Arctic Flamingo
Huglfinger Str. 23c
82398 Polling
Germany
Do you have any questions?
- Make sure to include your name and address inside or outside the return package (so we know who the return came from).
- The items must be unworn (except for trying on, of course), unwashed and in their original condition.
- Please handle the items carefully if you have not yet decided whether you want to keep them. All returned and exchanged items will be resold after inspection!
