Frequently Asked Questions

Frequently Asked Questions


We’re glad to see you’re curious and want to know more!

How do I contact Arctic Flamingo?

We can’t wait to hear from you: just write us an email to [email protected] or use the contact form.

How can I leave a product review?

It´s easy – No need to log in or register! Your opinion matters to us and to other customers, so we’d really appreciate it if you take a few moments to review our products 🙂

1. Go to the product you have purchased
2. Click Reviews (next to product description)
3. Click your star rating and write your (nick)name and review
4. Click Submit

We plant a tree on behalf of every customer who leaves an online review on our website. You can post a review also if you got our leggings as a gift! The trees are planted in countries where there are serious deforestation issues including Tanzania, Madagascar and Kenya.

After a few days we’ll send you an email through Tree Nation, informing you where and what kind of a tree we have planted for you. Thank you for showing Mother Nature some love!

Why do you say your leggings are sustainable?

We hate greenwashing and want to be totally honest about our products!

Being transparent about our manufacturing process is our top priority. You can read the whole story here!

Here’s a short breakdown of our products and how we work:

We choose ONLY materials that are in our opinion sustainable, and/or in some way innovative, and are manufactured in Europe. We say NO to recycled polyester (made with plastic bottles) and we say NO to organic cotton because we think there must be more sustainable options out there!

We manufacture locally in Germany:
• Short transport distances – less harmful CO2 emissions
• Fair working conditions

Is minimized and what is left is made of 100% recycled and recyclable materials. Of course it´s plastic-free!

What countries do you ship to?

We ship basically worldwide! To keep the shipping costs low, the delivery to a far away destination might take a bit longer, but it´s worth waiting 🙂

Do you repair leggings?

Yes! On the rare occasion a seam tears please contact us at [email protected]! We’d be glad to repair your leggings for you.

How long does it take to get my leggings?

Orders ship within 0-2 business days of when your order was placed.

• Within Germany: once your leggings have shipped, transit time is 1-3 business days.
• Europe: transit time is usually 3-8 business days.
• USA: transit time is usually around 10 business days.
• Rest of the world: once items have shipped, transit time can range anywhere from 1-6 weeks depending on the country.

Where do you ship from?

We ship from Germany. We ship all orders from our studio in Polling, Bavaria in  ourselves!

What is your return policy?

All our yoga leggings have a 14 day refund and exchange policy from the day you received your order. Please read the details about Returns & Exchanges here.

What if I need to exchange something for a different colour or size?

If you would like to exchange something for a different size or colour, please email [email protected] and we will get back to you as soon as possible with a solution.

Read the details about exchanging a product here.

Can I cancel my order?

Yes, but let us know right away by sending an email to [email protected] with your order details. Sometimes (actually very often!) we ship the same day and if the item has already been shipped, the only thing we can do is to wait until it has been returned before we refund you.

Will Arctic Flamingo yoga leggings shed microfibres?

😱 Taking into account that ALL SYNTHETIC fabrics shed – the short answer is yes, our synthetic leggings shed microfibres! We’ve created a dedicated blog post on the subject where we talk all about the issue.

🌿 Our Black lyocell leggings are a great alternative to synthetic yoga leggings!

How do I know which size will fit me best and how should I take my measurements?

Standing with your heels together, measure around the fullest part of your hips. Make sure you keep the tape straight and parallel to the floor. Leggings are on the small side so if you are between two sizes, we recommend going for the larger size. We pay special attention to the hip measurement in the chart as we find it is the best indicator of fit.

If you´re in the correct size of our leggings these fit snug but comfortable at first wear. Our fabric will quickly ease to fit your body.

Not sure which size to get? You are welcome to order multiple sizes and return any that are unsuitable for a refund.

Take a look at our detailed description of the sizes page!

What is the best way to care for my Arctic Flamingo?

– Wash cold
– Wash inside out
– Choose an environmentally friendly detergent and go easy on it!
– Hang dry
– Don’t use fabric softener because it reduces the fabric’s wicking capabilities (and is not good for the environment).

How will my leggings be packaged?

We have minimized our packaging and our leggings will be shipped free of any extra wrapping. We use enveloper and small carton boxes made 100% from recycled paper or grass paper. They can be reused and are of course fully recyclable!

Where are your goods manufactured?

All our items are printed, cut and sewn in Germany. Fabrics we use are manufactured in Italy and Germany.

Do you offer wholesale? Can I sell your leggings in my yoga studio?

Unfortunately we don’t offer wholesale! We sell only direct to our lovely customers. BUT, if you are an yoga studio owner, and would like to sell Arctic Flamingos in your studio, please drop an email to [email protected] and you´ll receive a special price list from us.


Send us an E-mail and we will be glad to answer as fast as possible.