Frequently Asked Questions

FAQ Arctic Flamingo Yoga Leggings

Frequently Asked Questions

FAQ Arctic Flamingo Yoga Leggings

WE HAVE THE ANSWERS FOR YOU

Have a question about Arctic Flamingo returns and exchanges, shipping, sizing or how to take care of your new yoga gear? We’re glad to see you’re curious!

How do I contact Arctic Flamingo?

We can’t wait to hear from you: just write us an email to shop@arctic-flamingo.com

Why is there no printed invoice in my parcel?

It has been sent along with the shipping confirmation email. Please check your spam folder if you can’t find it.

What countries do you ship to?

We ship worldwide.

How long does it take to get my leggings?

Orders ship within 1-3 business days of when your order was placed.
For anything in stock, we ship via Deutsche Post (German post office) regular mail.

• Within Germany: once your leggings have shipped, transit time is 1-3 business days.
• Europe: transit time is usually 3-8 business days
• Rest of the world: once items have shipped, transit time can range anywhere from 1-6 weeks depending on the country.

What currency are your prices in?

Euros und US dollars.

Where do you ship from?

We ship from Germany.

What can I do if something I like is out of stock? When will you be restocking?

Sign up for our newsletter and stay updated about restocking and new products or send us an Email!

What is your return policy?

If it wasn’t just what you wanted, we refund or exchange items in new condition with original tags attached. Feel free to return or exchange your purchase within 14 days of receiving the order.

If you are considering an exchange to size larger, we suggest trying on your leggings one more time before making a decision.

Before sending the item(s) back, please send us an email at shop@arctic-flamingo.com and we will get back to you as soon as possible.

• Return expenses are on you, unless the product was damaged, defective or incorrect.
• All returns should be unworn (except trying it on of course!), unwashed and in original condition.
• Tags still attached.
• All garments are subject to inspection.
• Be sure to include a note inside or outside the return package with your name and address (just as a reminder of who the return is from).

Once approved for return, please send the item(s) to

Inkeri Glova,
Siegrunestr. 10
80639 München
Germany

You will be refunded once your item has been received. Refunds will be made in the same form of payment originally used to make the purchase. It can take several days for your refund to be fully processed. Thank you for your patience.

What if I need to exchange something for a different colour or size?

If you would like to exchange something for a different size or colour, please email shop@arctic-flamingo.com and we will get back to you as soon as possible with a solution.

If you are considering an exchange to size larger, we suggest trying on your leggings one more time before making a decision. Arctic Flamingo leggings are meant to fit snugly at first wear and our fabric will quickly shape to you and relax by up to half a size.

• Return expenses are on you, unless the product was damaged, defective or incorrect.
• All returns should be unworn (except trying it on of course!), unwashed and in original condition.
• Tags still attached.
• All garments are subject to inspection.
• Be sure to include a note inside or outside the return package with your name and address (just as a reminder of who we’re doing the exchange for).

Please send your return package to the following address:

Inkeri Glova
Siegrunestr. 10
80639 München
Germany

Can I cancel my order?

Yes, but let us know right away by sending an email to shop@arctic-flamingo.com with your order details. Sometimes we ship the same day and if the item has already been shipped, the only thing we can do is to wait until it has been returned before we refund you.

Do you ship internationally?

Yes, we can ship all over the world! All orders are shipped via regular German post (Deutsche Post).

How do I track my order?

When your order is shipped you will receive a shipping confirmation that will include ship date and tracking information. Please note that it can take up to several hours for your tracking number to become active once received!

How do I know which size will fit me best and how should I take my measurements?

Standing with your heels together, measure around the fullest part of your hips. Make sure you keep the tape straight and parallel to the floor. Leggings are on the small side so if you are between two sizes, we recommend going for the larger size. We pay special attention to the hip measurement in the chart as we find it is the best indicator of fit.

If you´re in the correct size of our leggings these fit snug but comfortable at first wear. Our fabric will quickly ease to fit your body and relax by up to half a size.

Take a look at our detailed description of the sizes page

What is the best way to care for my Arctic Flamingo?

Choose an environmentally friendly detergent and go easy on it! Wash cold, hang dry and don’t use fabric softener because it reduces the fabric’s wicking capabilities (and is not good for environment).

Why does the print on my leggings look different than in the picture?

The print placement on all of our leggings may slightly vary. This makes each pair unique and one of a kind!

Where are your goods manufactured?

The fabric is printed, cut and sewn in Germany. It is made in Italy.

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